Completely new Node 2i stuck in "Update Error"

Answered
Alex Bjørlig

I have unboxed my first Bluesound device, and I need help.

After I go to "My Players" in the iOS app, and choose the device, it says "Need setup".

When I press continue, I can give a name, and after pressing continue I see the "Preparing" screen.

After some time, I get the "Update Error".

Restarting the device/app, does not seem to solve the issue 🤔

0

Comments

10 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Alex

    Check your internet settings. Your NODE 2i is having problems accessing the Internet gateway. Try rebooting your router.

  • Alex Bjørlig

    I did a factory reset, and this time I could add the player. But when I select "Upgrade" from the help menu, I get this message: "Unable to check for upgrade. Try again later".

    How can I resolve this?

    0
  • Alex Bjørlig

    Hi Tony.

    Rebooting the router did not help. Help --> Diagnostics tells me that the signal strength of wifi is Excellent. 

    Where/how can I confirm that the Node 2i is having problems accessing the Internet gateway?

    0
  • Tony W.
    Product Support Manager

    HI Alex

    I have escalated your issue to our Support Crew - they will be in touch via e-mail

    0
  • Namal Amaraweera

    Having the exact same issue. Can someone from your support team contact me as well? Thanks.

    0
  • Sam R.

    Hello Namal,

    Your case has been escalated. The support crew will be in touch.

    Regards,
    Sam R.

    0
  • Eric Somer

    Having the same problem with my newly purchased factory refurbished PULSE.  Caught in a "Needs Setup" Loop.  Rebooted PULSE.  Comes back up with solid blue status. 

    0
  • Vcaminiti

    Brand new Node having the exact same issue.  Tried rebooting router, deleting and reloading app,  Node factory reset, wired and wireless, sacrificing small animals. Keeps cycling back to this screen

    0
  • Tony W.
    Product Support Manager

    If the NODE led is Blue, kill and relaunch the App. If it is red, try connecting it with a wired connection temporarily.

    If problems persist, please e-mail support@bluesound.com

    0
  • Vcaminiti

    I’ve killed and reloaded the app about a zillion times. It does nothing. I’ve contacted support but I was hoping that since this issue is SO common, someone in the community who’s been able to fix the issue might speak up. Support says to expect a wait of 48+ hours.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post