Playback friezes for a second every 2-3 hours.

Answered

Serhii Lohvin

• June 30, 2020 10:41
• Edited

Hello.

I have experienced a problem with wired connection. Playback friezes for a second or so every 2-3 hours. I checked diagnostic page and see overruns error on eth0 interface.

if
eth0      Link encap:Ethernet  HWaddr 90:56:82:XX:XX:XX  
          inet addr:192.168.0.16  Bcast:192.168.0.255  Mask:255.255.255.0
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:229187 errors:1350 dropped:0 overruns:1350 frame:0
          TX packets:41962 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:184869897 (176.3 MiB)  TX bytes:11883710 (11.3 MiB)

lo        Link encap:Local Loopback  
          inet addr:127.0.0.1  Mask:255.0.0.0
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:17918 errors:0 dropped:0 overruns:0 frame:0
          TX packets:17918 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:3609929 (3.4 MiB)  TX bytes:3609929 (3.4 MiB)

wlan0     Link encap:Ethernet  HWaddr C4:3A:35:XX:XX:XX  
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

This statistic for 5 min. after  reboot. After few days there were more than 61K errors.

This problem appears only on wired connection. I used the player on wireless connection without any problems during a month.

Version: BluOS: 3.8.13 PIC32: N110-20191115; Playing files from local NAS.

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• Official comment

  

  Tony W.

  Product Support Manager

  • June 30, 2020 11:35

  Start by checking the run and replace the cable. If problems persist, please select Help, Send Support Request to send the entire log to our support crew and we will be happy to help locate the root cause.
• 

  Serhii Lohvin

  • June 30, 2020 12:22

  Thank you for your support Tony, but overruns counts that times when there is FIFO overruns, caused by the rate at which the net buffer gets full and the kernel isn't able to empty it; and never related to the cable problems...

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• 

  Sam R.

  • June 30, 2020 14:11

  Hello Serhii, 

  In many cases, we have seen this error resolved by changing the cable in the past. Given this only happens to your player on a wired connection, it's still a good idea to try changing the cable anyway to see if that resolves the issue. 

  And to reiterate, if the problem persists, Help > Send Support Request so our Support Crew may look into it further. 

  Regards,
  Sam R.

  0
• 

  Pasi

  • July 09, 2020 08:14

  I have had same issues with cable connection. Only when playing MQA songs from Tidal.

  My network is 1 Gig full duplex and speedtest is showing only 9ms ping and download is about 90 Mb/s so internet is also fine.

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• 

  Sam R.

  • July 09, 2020 14:15

  Hello Pasi, 

  Please send us a diagnostic log by going to Help > Send Support Request (log will be automatically included in the request) so our Support Crew may look into it further. 

  Regards,
  Sam R.

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