Comments

4 comments

Date Votes
  • Official comment
    Sam R.

    Hello Etienne, 

    A flashing green LED means the player is attempting to connect, but if it is unable to connect it may be best to re-setup the WiFi credentials. In your case the fastest way to do this would be to temporarily connect using Ethernet and then do the setup in the app. 

    I have detailed steps below:

    1) Disconnect the power from your Bluesound Player

    2) Connect an Ethernet cable directly to the Bluesound Player, which goes directly to your router

    3) Connect the power back into the Bluesound Player

    4) Wait until the LED is solid blue on the top of your Bluesound Player

    5) Open the mobile BluOS controller while connected to the WiFi network of your home

    6) Select the 3 lines in the top left corner of the BluOS app and go to Settings

    7) Select Player and then WiFi

    8) Select the WiFi network you wish to connect to and enter the password for it

    9) Wait 5 minutes and then disconnect the power from your Bluesound Player

    10) Disconnect the Ethernet cable and then reconnect the power for your Bluesound Player

    Regards,
    Sam R.

  • Alexander Beneke

    Hi,

     

    I have the same issue but my wifi hotspot has no ethernet cable. Is there a way to overcome this?

     

    Thanks

    Alexander

    0
  • Jason Bengtson

    This has happened to my powernode repeatedly. Why does this happen when you push updates? Losing wifi credentials randomly? My device isn't even in the same room as my router, so finding a very long patch cable and stringing it to this device is tricky to say the least. It seems like someone at bluesound needs to work on correcting this issue.

    0
  • Jason Bengtson

    And now I notice I can no longer even get it to retain wifi settings using the method outlined above. This product is largely useless without an ethernet connection.

    0

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