Re-building and Re-indexing on a Bluesound Vault 2

It all worked fine to begin with, but the music folder on my network share (accessed from a Mac) was cluttered and disorganised, so I spent several hours re-organising it, including deleting duplicate tracks and changing folder names etc.

Then I re-indexed on the app. No changes were made.

Then I re-built the index on the app. No changes were made.

Then I read every article I could find, and did all the things they suggested. Nothing worked.

Then I re-booted the vault. Nothing.

Then I re-set the vault to factory settings, changed its name, etc. and when the shared folder appeared again, it had all of the changes I had made. But not reflected on the App.

Then I deleted and re-installed the app. No changes were made.

In the meantime I tried to contact support a bunch of times. No response.

It seems there is no way to get the changes I have made to the shared folder to be reflected in the app.

Frustrating.

Official comment

Tony W.

Product Support Manager

June 15, 2020 14:43

Hi Colin

I have seen you have submitted a Support Request. We sent some tips that way to help find the issue as to why your VAULT is not completing the Index.

James Sevey

September 18, 2020 20:38

Is there a reason that the "tips" to help resolve these issues are not posted. I am having the same problems and am not getting any resolution.

September 21, 2020 14:10

Hi James

Check out this Help Centre Article; https://support1.bluesound.com/hc/en-us/articles/204103486 or just search Index in the top right of this screen for other articles to help.

Re-building and Re-indexing on a Bluesound Vault 2

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