Connecting ethernet cable makes it impossible to connect via app

Answered

Kjetl

• June 10, 2020 20:15

Like so many others I've had problems with Tidal pausing randomly when using Roon. Roon suggested I connect the Bluesound Node 2i to the ethernet. So I got cables and a switch and made it happen.

The moment I connect the Node 2i to ethernet, I am unable to connect to the player via the BluOS app, both on iOS and MacOS. I have tried factory resetting the Node 2i but that didn't do anything. Disconnecting the ethernet cable makes the Node 2i reappear in the apps, and reconnecting makes it disappear again. Roon still works like normal, and so does pressing the play/pause buttons on the Node 2i.

 

I'm supposed to be able to control the Node 2i via the app even when it is connected to ethernet, right?

1

• Official comment

  

  Tony W.

  Product Support Manager

  • June 11, 2020 15:14

  We recommend powering down the NODE, add the network cable then start it again to avoid router confusion. If problems persist, please e-mail us at support@blueosund.com and we will be happy to help troubleshoot further.

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