Persistent cracking/popping sound over Dolby

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9 comments

  • Official comment

    Hi Nick

    Please select Help, Send Support Request in the App so we may look at your log file and better understand the formats occurring when you hear this. This is not a normal experience that you are hearing.

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    Nick Hartley

    Thank you for the tip. I just reproduced the issue and submitted a support request through the app.

    Back to my other question, is there any word on supporting multi-channel pcm in the coming roadmap?

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  • They are all related as you shouldn't have to switch the TV to PCM. 

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  • Avatar
    Nick Hartley

    I get that - in my case, there is a noticeable delay when I send Dolby audio from my Xbox One to our TV, so we have to use uncompressed Stereo. My TV will support multichannel PCM (uncompressed 5.1) soon and I wondered if that is something that would be able to be sent to the soundbar. Asking because we plan to get the two satellite units to create a surround setup soon and it would be nice to use uncompressed surround coming from our Xbox.

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    Jonas

    Hi, I have this exact issue. It makes it Impossible for me to use the hdmi arc feature with Netflix on multiple devices: internal TV apps (LG C9), Apple TV and PlayStation 4 as well. Has there been any progress to solve this?

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  • in a separate thread, Nick confirmed the issue was with the TV and LG was issuing a software update. Please contact LG.

    https://support1.bluesound.com/hc/en-us/community/posts/360037994273

     

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  • Avatar
    Nick Hartley

    Jonas, is your issue the audio delay or the cracking/popping sound?

    Also Tony, is there any word on if the soundbar will support LPCM input to create a surround system with two wireless Flex’s?

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  • Avatar
    Nick Hartley

    Thanks Tony. My question was more if the soundbar can do anything with 5.1 or 7.1 PCM input vs stereo, and if it can, can it send the rear channels wirelessly to a pair of flexs using multichannel PCM input. I’m clear that it works fine on Dolby input for surround, but wasn’t sure about multichannel pcm input.

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