bluesound 3.8.3 don’t see anymore some of my folders on my NAS ,and it changes some folder name

Answered

RAULIN

• June 08, 2020 16:56

Hello, 

since 3 weeks , The interface bluesound 3.8.3 don’t see anymore some of my folders on my NAS Qnap TS 251 , it say " no content"  .there was no problem before .

Content of those folders on this NAS are read and played  by any other devices ( IPad , IPhone , Mac ) with no problem .

When I re-ndex the NAS library , bluesound 3.8.3  change some folders name by very strange names like JN2ATF~C ( instead of "Complete Geffen Recordings" )  ! I never had those problem before .

Any solution ? 

Thank you !

0

• Official comment

  

  Sam R.

  • June 08, 2020 19:43

  Hello Raulin,

  Please reindex the music collection again and, once complete, send our support crew a diagnostic log from your player by navigating in the BluOS app to Help > Send Support Request (diagnostic log will be automatically included with the request) so that a member of our support crew can investigate the situation further. 

  Regards,
  Sam R.

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