Firmware download link

Answered

Frank Badia

• June 08, 2020 16:29

I need to update the firmware of node 2 and Bluesound does not send me email with the download link.

I have tried several times and get no response.

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• Official comment

  

  Sam R.

  • June 08, 2020 19:53

  Hello Frank, 

  I have escalated your case to our support crew -- a member of the support crew will be in touch.

  Regards,
  Sam R.
• 

  Martin Olsson

  • June 09, 2020 19:56

  This is a general and current problem. I just had the same issue. EXTREMELY frustrating when latest upgrade via the BluOS controller failed on one of my BS units and one needs to put firmware on a USB stick only to wait and wait for the e-mail to arrive and it doesn't. Repeated the process filling in the form for firmware and still one hour later same situation.
  
  Actually I'm having a hard time to understand why it couldn't be like before or (even better) that you provide an alternative such as anonymous FTP.
  
  BTW, the password reset link e-mail works without issues.

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