Mac Controller

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3 comments

  • Official comment

    Hi David

    If the App is freezing, it is losing connection to your players, possibly from the signal strength of the MacBook or possibly network traffic being blocked. Please e-mail us at support@bluesound.com with details and we will be happy to help troubleshoot.

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    David Hunt

    Hi Again, 

     

    It isn't network connection I'm pretty sure. It never happens immediately after I restart the App (it only lags a bit then), but consistently won't work once it's been left alone for a while. The music, once I can get it started, is fine, there's just a delay with the controller working, even things like clearing the playlist. I have no other issues with my internet, and I had no issues with Sonos at all. 

    David 

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    Tony W. - Product Support Manager

    Hi David

    This added information fact points to a network issue - likely a Windows update is causing a lag in network connectivity when waking up from sleep or lower power mode. My original recommendation is your best option

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