Mac Controller

Answered

David Hunt

• June 03, 2020 10:56

I continually have issues with the Mac controller for my BluOS. It's routinely stops working, essentially freezes so I have to restart it. This has happened across updates. Is this just me? It's really quite irritating. 

 

David

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• Official comment

  

  Tony W.

  Product Support Manager

  • June 03, 2020 13:37

  Hi David

  If the App is freezing, it is losing connection to your players, possibly from the signal strength of the MacBook or possibly network traffic being blocked. Please e-mail us at support@bluesound.com with details and we will be happy to help troubleshoot.
• 

  David Hunt

  • November 03, 2020 05:14

  Hi Again, 

   

  It isn't network connection I'm pretty sure. It never happens immediately after I restart the App (it only lags a bit then), but consistently won't work once it's been left alone for a while. The music, once I can get it started, is fine, there's just a delay with the controller working, even things like clearing the playlist. I have no other issues with my internet, and I had no issues with Sonos at all. 

  David 

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  Tony W.

  Product Support Manager

  • November 03, 2020 13:40

  Hi David

  This added information fact points to a network issue - likely a Windows update is causing a lag in network connectivity when waking up from sleep or lower power mode. My original recommendation is your best option

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