Album artwork

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  • Official comment

    We are currently investigating a server outage with our Metadata Service Provider that was identified early Sunday May 31st. We do apologise for the inconvenience and hope service is restored shortly.

    Once service is restored, your CD metadata information will not be automatically resolved. You will have to correct it manually. To access your VAULT’s internal storage, please follow these easy instructions; https://support.bluos.net/hc/en-us/articles/360000480068

    SCENARIO 1 – I have info but no album artwork

    • Search your album name at wikipedia.org
    • Click on the album artwork on the right side of the article
    • Right click (CTRL click on Mac) the artwork and select ‘Save Image As…’
    • Save the image as ‘folder.jpg’ in the folder where the songs are stored on your Vault
    • See here; for more details; https://support.bluos.net/hc/en-us/articles/360000368827

    SCENARIO 2 – I have no album info

    You will have to manually restore the metadata of your album. Please see this Help Centre Article for how metadata works; https://support1.bluesound.com/hc/en-us/articles/200271906

    NEXT STEPS

    Just a reminder, once you have corrected all of the above information for all the miss ripped CDs, you will have to manually update your VAULT’s Local Library database. To do this, simply select the VAULT as your current Player in the BluOS App. Then Select Help, Diagnostics, Rebuild Index. It will be best to wait to do this once you have made all corrections as this is a time-consuming process and will update at the rate of about 1000 songs a minute.

    Once you start the Rebuild process the LED on the VAULT will turn white. Once it turns Blue again, in the BluOS App, select Reload Artwork.

    Thank you for your patience and understanding. We hope to restore this service as quickly as possible and do apologise for the inconvenience.

    Please let us know if you have any other questions or concerns and thank you for #LivingHiFi

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  • Thank you everyone for your patience - service has been restored.

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