RMA request help

Answered

samy

• June 04, 2020 16:41

Hello,

I would like to return a vault 2 I purchased direct from the bluesound store within the 30 return policy but I am having difficulty reaching support@bluesound.com. I am getting a email delivery error in all my email replies. Please advise how to obtain RMA and return instructions.

thanks!

 

0

• Official comment

  

  Sam R.

  • June 04, 2020 16:55

  Hello samysound, 

  If you wish to return a Player purchased from the Bluesound store via Digital River, you will need to contact them directly to process the request, as support@bluesound.com is Technical Support and cannot assist in this issue.
  
  Please see below for their contact information.
  https://store.digitalriver.com/store?Action=DisplayContactFormPage&Env=BASE&Locale=en_CA&SiteID=lenbrook&ThemeID=38795600#contacts

  Regards,
  Sam R.
• 

  samy

  • June 04, 2020 16:59

  Thanks Sam. I have contacted them through the page but have not had a reply. Is there a contact number I can use instead? 

  0
• 

  Tony W.

  Product Support Manager

  • June 05, 2020 13:24

  Hi Samy

  They have been extremely busy during the pandemic but will be in touch. Try this link; https://support1.bluesound.com/hc/en-us/articles/203884408

  0
• 

  samy

  • June 08, 2020 01:51

  Hi Tony,

   

  many thanks for the reply. They did end up reaching out so this is resolved.

  regards

  samy

  1

Please sign in to leave a comment.