Pulse Bar Optical Input problem
Completed
I have called multiple times and left my email and phone. Still not response. Maybe through this post I will get some response.
Issue:
Blue pulse bar not producing any sound when selecting optical input.
Background up until the issue: Last week I was watching cable TV and in the middle of a show the Pulse Bar stop working.
What is did to troubleshoot problem:
- Reset Sony TV sound to original settings.
- Switch Sony TV sound from Auto 1, 2 & PCM
- Steam Music from Bluesound App (Works)
- Switch Pulse Bar with generic sound-bar (Works)
- Change optical cable
- Check pulse update
- Send Support Request (No Response!)
- Verified TV Sound Switch from TV speakers to Optical.
Still Not Resolved Please HELP!!!!!!!!!
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Official comment
Hello Mckenzie,
It looks like our support crew tried to reach you over the phone but couldn't get in contact. I've escalated this case to the crew (I don't see a support request with your name; perhaps it did not go through?), who will be in contact as soon as possible.
In the meantime, I would recommend doing a factory reset on the Soundbar if possible (though be advised that this will clear all saved configurations and restore the Soundbar to factory settings).
Regards,
Sam R.
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