Interface with Amazon Unlimited

Answered

Carey Bacon

• May 31, 2020 02:54

I listen to Amazon Music Unlimited with both a Vault and a Powernode 2i.  I am constantly, but not consistently, having to log out and log back in to Amazon as I get error messages about the remote service.  It's not my network as the speeds are fine and both Bluesound devices are connected via ethernet.

In comparison, when I use Sonos and Amazon, the results are far superior.  The artwork visuals are sharper and the options are more user friendly.   For example, in Bluesound, I cannot shuffle an Amazon created playlist unless I start the playlist first.  In Sonos, the option to shuffle is provided from the pop-up list of titles.  It's a small matter, but these things start to pile up.  I have never had to restart Amazon while listening via Sonos.

I am aware that Bluesound is unhappy with Amazon regarding the interface.  I definitely want to use Bluesound's system to listen to higher resolution tracks, but somehow, things need to improve with the Amazon interface.  Thank you for your continued work on this.

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• Official comment

  

  Sam R.

  • June 02, 2020 10:52

  Hello Carey, 

  Thank you for your feedback regarding the Amazon BluOS interface. I have passed it along to our Quality Assurance team to look into. 

  Regarding continued remote service issues: if you find this occurs again, please send a diagnostic log via Help > Send Support Request in the BluOS app and a member of our support crew will look into this further.

  Regards,
  Sam R.
• 

  Carey Bacon

  • June 05, 2020 15:21

  I am responding to this message because I have been unable to use the Apple app to send a screenshot of the message I am getting when Amazon disconnects.  I am getting this error message when I try to send the screenshot via my phone:

  This is an automatically generated Delivery Status Notification.      

   

  Delivery to the following recipients was aborted after 9.8 hour(s):

   

    * support@bluesound.com

   

  Reason: Temporary Failure

  ______________________________________________________

  Here is the screenshot I get from time to time: 

  

   

   

   

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• 

  Sam R.

  • June 05, 2020 15:46

  Hello Carey, 

  I have manually escalated your request (hopefully you get an email notification), which should bypass the Delivery Issue. 

  The support crew will be in touch.

  Regards,
  Sam R.

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