Soundbar upgrade issue

Answered

JoeBed

• May 27, 2020 11:13

Hi this morning I have taken the latest update for the players my Node 2i and my PowerNode 2i upgraded perfectly and are back up and running.

My Soundbar is another issue sadly no matter what I do (switching on and off for 30 seconds) will bring it back into my players list. The only i can thnk to do is attempt a manual update of the firmware , my issue is that the Soundbar is firmly fitted to the wall and i cant remove it (was installed by a fitter) as such i cannot get to either the USB or the reset button on the back.

I can ping the soundbar by IP address and also by its name from a Windows 10 laptop. 

Is there a way to remote onto the soundbar and update the firmware? (Otherwise I have a whole world of pain trying to take the Soundbar from the wall which at the moment i dont know how it comes off)

Advice is welcome please

Joe

 

 

 

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• Official comment

  

  Sam R.

  • May 27, 2020 13:44

  Hello Joe,

  I have escalated your case to our support crew who will assist you further. A member of the support crew will be in touch with next steps. 

  Regards,
  Sam R.
• 

  JoeBed

  • May 27, 2020 14:43

  Thanks Sam much appreciated

   

  JB

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