No warranty support

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4 comments

  • Official comment

    Hi Eric

    Thanks for your feedback. I looked at your support request. We are still awaiting your confirmation that you have started the process of returning your player so we can send you the replacement player. This was in February.

    Please e-mail us at support@bluesound.com your tracking number referencing Support Request 166895 in the subject matter once you have shipped the defective player.

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  • Avatar
    Sam R.

    Hello Eric, 

    I am following up on this as we have been reaching out to you since Febuary but as we have not received your reply to them it seems you may not be getting our emails, and this may be the only way to contact you as a result. 

    Two days ago we followed up your requests with another email. If you still have not received it please check you spam folder or reach out to support@bluesound.com from a different email. 

    Regards,
    Sam R.

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    Zoetenan

    I feel  little embarrassed, actually a lot. It turns out I dropped the ball and not Bluesound as they were offering me a replacement within a day of my issue. 

     

    IN ANY CASE I DO APOLIGIZE AND CAN SAY THAT I WAS TREATED VERY WELL, I JUST DIDNT KNOW IT.

    SORRY,

    Eric

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  • It happens Eric - no worries.  Keep safe and glad we were able to resolve this.

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