Download firmware does not work

Answered

Ted Zonderland

• May 23, 2020 18:46

Tried several times to download the latest firmware, filled in the form.

Received the message "the link to download will be send in a email within a couple of minutes"

But nothing is send.

Please help.

 

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• Official comment

  

  Tony W.

  Product Support Manager

  • May 25, 2020 13:47

  Hi Ted

  I have escalated your issue to our Support Crew. They will be happy to help...
• 

  Ted Zonderland

  • May 27, 2020 12:58

  Tony,

  Thanks for your reply. When will the support Crew follow up on this.?

  I am only requesting a link to download the software.

  Regards,

  Ted 

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• 

  Ted Zonderland

  • May 29, 2020 08:51

  Tony,

  It is now six days, I only ask for a link to download the firmware. My node stopped working.

  Please help.

  Regards,

  Ted

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• 

  Benoit D

  • June 04, 2020 12:55

  Same problem here. I am also stuck. Please help. Thank you.

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• 

  Chris Smids

  • June 05, 2020 03:46
  • Edited

  Same problem here. I want to download BluOS 3.8.13 and filled in the form to request the firmware days ago while a message was displayed afterwards that I would receive a link to download the firmware within minutes.

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• 

  Sam R.

  • June 05, 2020 13:41

  Hello all,

  The firmware request is an automated system; if the issue persists please reach out to our support crew at support@bluesound.com so they may assist you further.

  Regards,
  Sam R.

  -1
• 

  Chris Smids

  • June 08, 2020 19:03

  Hello,

  My problem is solved as Sam from the BluOS support team contacted me in order to resolve my issue. Thank you very much Bluesound for the great support and the additional tips you gave me!!!

  Greetings,

  Chris

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