Vault 1 cant get the cover off

Answered

Mark Lerner

• May 14, 2020 16:37

Hello

I have to take my first generation vault cover off to hopefully get access to the hard drive so I can back up my music and to get a replacement for my aging vault.

I have tried to follow the posts in the community and still cant get it open

Please if someone can give me step my step instructions I would appreciate it

Bluesound cannot take any repairs so I have o do this myself

Thanks and be safe  

0

• Official comment

  

  Tony W.

  Product Support Manager

  • May 14, 2020 16:52

  Hi Mark

  The Bluesound VAULT has no user-serviceable parts. Please continue to work with your Open Support Request to resolve your issue through Service. I understand that due to the COVID-19 pandemic, the Government of Canada and Province of Ontario (where our head office is located) is restricting movement.
  
  We will be happy to help you as soon as we can.
  
  Thank you for your patience and understanding during this difficult time for all.

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