Battery indicator stays red

Answered

Justin

• May 13, 2020 05:54

I have a brand new flex with a brand new battery pack. When charging I see the charging logo but the battery status never goes above red. When unplugged the battery lasts for over 2 hours at least. So it does seem to charge. Any thoughts how to get a working battery indicator ?

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• Official comment

  

  Tony W.

  Product Support Manager

  • May 13, 2020 21:12

  Hi Justin

  I am escalating your request - our Support Crew will be in touch.
• 

  David R Willis

  • June 17, 2020 13:32

  I have the same problem. One battery , I have two, both barely used, shows only red as soon as the mains is uncoupled from the player. This is part of ongoing requests.

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  Vince

  • April 21, 2021 14:02

  Hi guys,

  I have the same issue that you meet. During and after charging of the battery pack BP100 of my Pulse Flex 2i, the battery indicator is always red. The battery is charging and discharging normally, but the indicator stays unfortunately always red.

  Did you resolve your issue ? If yes, how did you make ?

  Is it an issue on the battery (hardware) or is it on the BlueOS application (software) ?

  Many thanks for your feedback.

  Best regards

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• 

  Sam R.

  • April 21, 2021 15:57

  It would need to be looked into closer to determine where the fault lies -- please reach out to our support crew at support@bluesound.com so they may assist in troubleshooting this.

  Regards,
  Sam R.

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  Justin

  • April 21, 2021 18:37

  Hi Vince. I have gotten a replacement and it was resolved. Was a DOA speaker of battery

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  David R Willis

  • April 23, 2021 11:02
  • Edited

   

   

   

  Hi Vince, I had the batteries replaced under warranty by my retailer. The fault was diagnosed by Bluesound reports. They were of the same batch number and therefore had the same/ similar fault. The new batteries are working fine, they also have a red charging pilot light on them, so now I can tell the battery is charging without recourse to the app. Go back to your retailer under warranty or push them for replacement under good customer service?

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