Headphones output on Powernode 2i

Answered

Marek

• May 11, 2020 23:33

When I plug wired headphones into PowerNode 2i (on the front) I thought that it would disable sound coming out from speakers but I can still sound through the speakers attached to Powernode 2i even though the headphones are fully inserted into the headphone plug . Is that normal behavior or is there a setting I could enable to have the sound come through headphones only i.e. disable the speakers /

 

Thanks,

Marek

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• Official comment

  

  Tony W.

  Product Support Manager

  • May 14, 2020 12:54

  Hi Marek

  We have heard that some speakers, given their impedance rating are not muting when Headphones are plugged in. Can you please select Help, Send Support Request in the App so we may review the log file. In the Problem Description, please enter the make and model of your speakers, the impedance in Ohms and the recommended wattage range. This information should be located on the back of your speakers (50-250W at 4 Ohms for example).

  We are collecting information so we may resolve this in the very near future via a software release.
• 

  Marek

  • May 14, 2020 13:27

  Hi Tony,

   

  Thanks for your reply. Log file and support request was sent this morning.

   

  Regards,

  Marek

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• 

  Alex

  • August 12, 2020 11:18

  Same issue here with Wharfedale EVO 4.1 speakers. Submitted support request as per instructions above.

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• 

  Stefano Desideri

  • May 12, 2021 05:53

  I have the same problem. Impossible to listen the headphones on my powenode 2i HDMI. It's not working. How to fix it?

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• 

  Sam R.

  • May 12, 2021 13:22

  Hello Stefano, 

  This issue was fixed in a firmware update a while ago. Please ensure your player is on the latest firmware release by checking Help > Check For Update (Player)

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