vault still stuck during update

Answered

Lolo

• April 30, 2020 15:17

• HI,

• is there still assistance on this forum during lockdown ?

  my vault is stuck for weeks with this 3.8.8 update. i cannot access it in any manner, led are not lightng.

  in spite of a DHCP reservation done in the router, my vault now has a fixed IP adress, but stil get stuck at this update.

  I tried manual update which did not work.

  what can I do other than throwing the vault to the trash ?

  thank you for your reply

0

• Official comment

  

  Tony W.

  Product Support Manager

  • April 30, 2020 15:25

  We're still here - I noticed you posted in another thread too... we have escalated your request to our Support Crew but I dropped a tip there as well.

   

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