MDC Module + NAD C368 stops streaming tune-in radio

Answered
Geert van Nifterik

A customer of us has a NAD C368 with a Bluesound MDC. when he is streaming radio using tune-in the MDC often loses connection. The wifi connection can't be the problem because when he streams it's content using an ipad and then he sends it to the C368 using bluetooth. When he uses Spotify there are no troubles either.

 

what can we do to fix this problem.

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Comments

6 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Geert

    Please check the stream in TuneIn as the issue is probably the selected stream; https://support.bluos.net/hc/en-us/articles/360000261928

  • Geert van Nifterik

    Hi Tony,

    We tried that in the beginning and it doesn't help. also when he streams the same content from a apple device at the same location it doesn't stop. 

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  • Tony W.
    Product Support Manager

    Hi Geert

    Then the issue is with TuneIn.com and out of our hands. Please contact TuneIn.

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  • Geert van Nifterik

    I made contact with the helpdesk of TuneIn, they say they don't support BLUOS anymore.

     

    thanks for your help anyway. 

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  • Tony W.
    Product Support Manager

    Hi Geert

    That is unfortunate that was their reply. I am forwarding it to our Product Manager for review. TuneIn remains the number one used service in BluOS. In fact, we have worked closely with them to ensure BluOS is in an exclusive group of streamers that allows BBC listeners with Bluesound to keep the service alive as it was deprecated on most third-party devices in late 2018.

    Are you sure they were not speaking of that particular station you were listening to? Please select Help, Send Support Request in the App so we may see a log file. In the description please indicate the station you are trying to listen to.

    If you are in the United States, TuneIn removed a number of stations owned by CBS at CBS's request. These stations are now available using Radio.com in the BluOS App but only available to consumers physically located in the United States.

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  • Geert van Nifterik
    • Edited

    Here's my conversation with TuneIn, i will ask the customer to send it using my mail-address. 

    Hello Geert,

    Thank you for your email. Unfortunately we no longer develop or support the TuneIn integration with this particular platform. Please see https://tunein.com/get-tunein/​ for a list of popular platforms we support. We apologize for the inconvenience and thank you for your support of TuneIn!

    Sincerely,
    Patrick
    TuneIn

    On Thu, May 28, 2020 at 1:50 PM <Geert@rtvstegeman.nl> wrote:

    Goedemiddag,

    Een klant van ons gebruikt tune-in op een nad versterker met een ingebouwde bluos module. nu komt het regelmatig voor dat de stream wegvalt en dat hij dus opnieuw moet "afstemmen". Als hij via dezelfde manier spotify luistert blijft de stream wel goed. Ik heb al geadviseerd om een andere stream te kiezen met een lagere bit-rate dit biedt geen oplossing. Er is al contact geweest met Bluesound en zei geven aan dat er vanuit hun geen instelling fout kunnen staan hierin. Het netwerk van de klant is ook gemeten en goed. Wat kan de klant nog meer proberen?

    Ik hoor graag

    Met vriendelijke groet
    Geert van Nifterik
    RTV Stegeman

    The error is with most stations. (mainly dutch stations.)

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