Powernode 2i sudden distortion

Jmb24

• April 28, 2020 15:01

I have a Powernode 2i connected to my Samsung tv via HDMI Arc. 
Now after working fine for months and without changing any settings on my tv, the tv sound is distorted (crackling sound). You can hear it especially well during dialogue.

There is no problem when streaming my music. 

Does anybody have any ideas how to fix this? 

Regards, Joery

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• Official comment

  

  Wesley P.

  • April 28, 2020 15:53

  Hello JMB,

  From what you have described, there may be an issue with the optical cable you are using to connect your TV to your Powernode 2i. What I would suggest is to disconnect your optical cable from both ends and reconnect it to see if this helps. If not, please try another optical cable to see if the issue persists.

  If you are still experiencing this issue even with a different optical cable, please contact our support crew directly at support@bluesound.com so we can investigate this further for you.

  Regards,
  Wesley P.
• 

  Jmb24

  • April 28, 2020 18:26

  Hi Wesley, 

  I'm not using an optical cable, only HDMI. 
  Weirdly enough switching from regular tv to netflix and back solved the problem (for now). I don't understand why this happend and am afraid it will happen again. Maybe a setting in my tv automatically changed? 
  
  Let's hope it stays this way. 

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