Node 2i stops streaming or skips track

Answered

Adnan Rafiq

• May 23, 2020 00:33

Ever since I updated to the latest version of Bluesound (BluOS 3.8.8), the device has become pretty much useless. While listening to Tidal, it will either not play a track at all, or skip to the next one, or the one after that.  I can't even listen to more than one song before it starts acting up. I have very high speed internet at home and use Nest Wifi which is providing a strong signal everywhere. Before the update everything worked flawlessly. Nothing else has changed -- same device, same location, same wifi.

I also stream Tidal via Apple TV, and it works flawlessly. Quite clearly, there is something wrong with the Node 2i after the latest update.

Any help is greatly appreciated.

 

1

• Official comment

  

  Tony W.

  Product Support Manager

  • May 25, 2020 14:13

  Hi Adnan

  We have request 182130 - please check your Junk or SPAM filter and whitelist bluesound.com. We will be in touch.
  
  We have seen issues with TIDAL specifically. We continue to work with them to resolve these issues but in the interim we have found if you are in North or South America, change your DNS settings to Google's 8.8.8.8/8.8.4.4 or elsewhere, set it to Cloudflare's 1.1.1.1 to resolve this issue.
• 

  Adnan Rafiq

  • May 24, 2020 08:02

  I opened a support ticket before posting it here. Haven't even gotten an acknowledgment. Pathetic support service! 

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  Jørgen Bagger

  • December 18, 2020 16:03

  I have exact same issue, but with Spotify. My node 2i is brand new... all the other Bluesound units I have don't have this problem, they are just playing

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