Still got a problem importing files...


1 comment

  • Official comment
    Wesley P.

    Hello Neiljadman,

    I'm sorry to hear you have been experiencing issues transferring content to your Vault's internal storage. The first thing I would suggest is to try powering down your Vault for 30 seconds by unplugging it, then reconnect the power. After the Vault powers back on, try transferring your music again and see if the issue persists.

    If you are still unable to transfer content to your Vault after power cycling it, please contact our support crew directly at so our support crew can investigate this further for you.

    Wesley P.

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