Need help with Alexa voice control on Node 1



  • Official comment
    Wesley P.

    Hello musicfreak,

    I'm sorry to hear you are experiencing issues with your Alexa integration. The first thing I would suggest is that you ensure you are signed in to your Amazon account on each of your players individually. 

    If you have already signed into each of your devices and this issue still persists, please open the Alexa app on your phone or tablet and ensure that your Alexa is hearing the command issued correctly.

    If Alexa is hearing your commands correctly but still exhibiting this behaviour, please contact our support crew directly at and they will gladly investigate this issue further for you.

    Wesley P.

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    I am signed in with my Amazon account on my Node 1, my only player. Furthermore I've checked that Alexa on the Android app is hearing the command correctly.
    So I will sent a mail to support. Thank you for your assistance.

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