Cant Play HD music via Amazon HD through powernode.

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11 comments

  • Official comment

    Hi Laurence

    Amazon music is implemented using their API - speak with them how difficult it is to use. We continue to work with them but coming from you will carry more weight as their direct consumer.

    You will only get HD when playing directly in our App, not via AirPlay or Bluetooth as neither of those methods is capable of 24/192 audio from an iPhone.

    If you do not see a CD or HD indicator in the App, then you are not getting CD or HR. Since you just upgraded, I would log out of Amazon, then select Help, Diagnostics, Reboot to restart your Player. Once the restart happens, and the Player returns to Ready (Blue LED), please select Music Services, Amazon and log back in.

    Select Ziggy Stardust at The Spiders from Mars (2012 Remastered Addition) in Amazon Music. This track is a test track we use here and should light the HR indicator in yoru App. If it doesn't, contact Amazon Music.

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    laurence hampel

    do you mean a full "factory reset"... or a "unplug the thing for 15 seconds" reboot? Or somewhere in the middle?

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    laurence hampel

    Got it! Thanks!

    And btw, great choice for a demo track!

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  • I mean;

    • In The App left side Navigation Drawer, select Music Services, Amazon and Logout
    • In Help, Diagnostics, Select Reboot
    • Once the Player is Blue again, select Music Services and log back into Amazon

     

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    laurence hampel

    Still, the Amazon interface is terrible... I'll write them.

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    laurence hampel

    Just saw your note... I just logged out of amazon... unplugged the unit for 15 sec, then logged back in and it seems to be working. Thanks again.

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    laurence hampel

    Ok... just figured out the confusion. In the app it clearly says HR.... but the desktop app shows no icon...no HD, no CD... Right now I'm listening to Jeff Beck Blow by Blow...

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    laurence hampel

    see the HR icon.... but the desktop player doesn't show anything. Yet it shows the approprate icons for Qobuz

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    laurence hampel

    So the question is, is amazon playing HD or not? Or, more specifically, am I playing HD via Amazon?

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    laurence hampel

    OK, last post for today... i see from my iphone app that some amazon tracks say HR and some say CD.... so... it appears the problem is with your desktop app. That's all I can gather. Yes, the amazon control is absolutely terrible, but i've figured out what i'm listening to... and when i see the HR, or CD icon on my iphone app I don't see it on the desktop app... but I do see it on the Qubuz tracks on your desktop app. If you're following what I just said. I've spent far too much time on this.

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  • Hi Laurence

    I have forwarded your feedback to our QA Team regarding the Desktop App to see if they can replicate your issue and resolve it in a near-future release. Again, there is little we can do about the API as you can see compared to the Qobuz interface which is a better experience.

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