Nugs error using BluOS app on Mac, Windows, and IOS

Answered

CRD

• May 10, 2020 13:45

When I try to play Goose HR April 26 Acoustic stream via my Bluos Nugs Player on my NAD C658 Streamer  I get Player Notification:  Unsupported content type Nugs:24822_457469_525500

 

The April 5th 2020 HR stream from Goose, and other recent HR streams from Billy Strings, etc...play fine.

 

I have tested this on my Mac BlueOs Controller, my Windows BluOs controller, and from my IOS Controller ...all can play the other HR tracks, but not the 4/26 Goose HR track.

 

Nugs,net cannot find the issue on their end.

 

Any help is appreciated.

0

• Official comment

  

  Sam R.

  • May 27, 2020 14:03

  Hello CRD, 

  Please attempt to play the Goose HR April 26 Acoustic stream once more on your player, then send our support crew a diagnostic log of the event via Help > Send Support Request in the BluOS app (the diagnostic log will automaticlaly be included with the request). A member of our support crew will review it and assist you further. 

  Regards,
  Sam R.

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