Bluesound Tidal Problem

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  • Official comment
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    Wesley P.

    Hello Bhaskar,

    I'm sorry to hear you are experiencing issues with your Tidal playback. To help us investigate this issue further for you, can you please provide us with a diagnostic log from your player the next time this error message occurs?

    The log can be sent by going to Help > Send Support Request in the BluOS app. The diagnostic log will be automatically attached to this request.

    Once we receive your log, a member of our support crew will review it and work with you to resolve this issue as soon as possible.

    Regards,
    Wesley P.

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