Mac desktop app finds Node 2i, iOS app does not

Bryan Darling

• April 18, 2020 01:31

I just setup my Node 2i. The iOS app cannot find the player to add, however when I installed the app on my iMac it found it no problem. I've shut the app down as well as uninstalled/reinstalled the app. It never appears in the select player drawer nor will it add the player through add a player option. This is happening both on an iPad and iPhone.

0

• Official comment

  

  Wesley P.

  • April 20, 2020 14:45

  Hello Bryan,
  
  I'm sorry to hear you're experiencing issues with your iOS app. From what you have described, the first thing I would suggest is to verify that all your devices are connected to the same network. For example, if your Node 2i is Ethernet connected, please ensure it is connected to the router distributing the wireless network in your home and not your modem.

  If your devices are all connected to the same network and you are still experiencing issues, please contact our support crew directly at support@bluesound.com so we may investigate this further for you.

  Regards,
  Wesley P.

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