Bluesound music filed

Ron Greenley

• April 17, 2020 21:04

My Mac mini sees my vault in finder, but when I select it I get a msg saying the operation can’t be completed because the original item for “shared” can’t be found.

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• Official comment

  

  Wesley P.

  • April 20, 2020 14:05

  Hello thegreenline,

  The error message you have described is not one that I have seen before. What I would suggest at this time would be to send a diagnostic log from your Vault so we can verify that the Vault's internal storage is still configured correctly. You can send a diagnostic log to us by going to Help > Send Support Request through the BluOS app. The diagnostic log will be included automatically with this request.

  Once we receive your log, a member of our support crew will review it and work with you to resolve this issue as soon as possible.

  Regards,
  Wesley P.
• 

  Ron Greenley

  • April 20, 2020 15:23

  Wesley,
  I resolved the problem by doing a factory reset on my vault. I can still send the info you want if it will help in the future

  Ron Greenlee

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