Amazon HD not showing Ultra HD/UHD in Bluos app

Answered
Kevin

Hello - I have both free trials of the Amazon HD and Tidal. When trying to compare both services in their highest steaming content, Amazon doesn't show any tracks in UHD. It will only show them in HD. Is this a glitch or something that is not being transported to Bluos from the native Amazon Music application? Is there a way I can see what the bit rate is of the file I'm steaming?

I have no problem seeing MQA tracks in Tidal through the Bluos app.

Thanks

0

Comments

4 comments

Date Votes
  • Official comment
    Wesley P.

    Hello Kevin,

    When streaming from Amazon Music through the BluOS app, Amazon will provide the highest available quality for the selected song. Not all content available on Amazon Music is available in UHD quality. 

    Although there is no way to directly check the bit rate of your music through the BluOS app, this information is provided in the diagnostic log by going to Help > Diagnostics > More. 

    With that being said, if you are unable to find this bitrate value, you can also send a support request by going to Help > Send Support Request in the BluOS app to have a member of our support crew verify this for you as well.

    Regards,
    Wesley P.

     

  • Kevin

    Thanks Wesley.

    So the only way to see if it's actually playing in UHD is to check the diagnostics?

    It's not like Tidal where it actually shows you if it's MQA etc?

    If that's the case, this seems kind of cumbersome. I'd like to know if I'm choosing a song in high res without having to do some kind of 'back door' research within the app.

    0
  • IB
    • Edited

    I have the same issue.  It will show next to an album that I play in the Amazon Music App as Ultra HD but the same album played in the BluOs player will show only HD.  As I can remember Tidal played in BluOs will list the MQA. Not sure if this is a BluOs or an Amazon issue. There is no ''More" in the Help /Diagnostic. Can you please help solve this? 

    0
  • Tony W.
    Product Support Manager

    The BluOS App indicator is HD for any 24-bit file... it does not differentiate on resolution. 24/44, 24/88, 24/96 and 24/192 files will all show as HR

    https://support1.bluesound.com/hc/en-us/articles/202076928

     

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post