Loud Buzz sound from left of the speaker when connect to Vault2i

Ashish Patel

• March 28, 2020 20:16

Hello,

I have a Vault2i connected to my Large Floor standing speakers. Just realized that there is a loud buzz sound coming from my left channel of the speaker. I also have a turntable connected to the same amplier and I dont hear any buzz from my speaker, Any idea why this is happening when connected to vault 2i?

I am still in the warranty period and wondering if i need to return my vault 2i?

Please advise.

Thanks

Ashish

 

 

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• Official comment

  

  Wesley P.

  • March 30, 2020 18:07

  Hello Ashish,
  
  I'm sorry to hear you're experiencing buzzing from your audio system. The first thing I would suggest is to try connecting a pair of headphones to the front headphone port of your Vault to see if this same buzzing is happening there as well.

  I can see you have made quite a few posts here for different questions or concerns you have about your Vault 2i as well. The best way to receive support for these issues would be to contact our support crew directly at support@bluesound.com.

  Please reach out to our support crew and they will gladly assist you from here.

  Regards,
  Wesley P.
• 

  Simon Tippett

  • March 28, 2020 20:21

  I have exactly the issue and had I Zero help really...

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  Ashish Patel

  • March 28, 2020 20:26

  Hi Simon.

  Were you able to fix the issue? Its just started for me all of a sudden, not sure what happened? Nothing changed in my setup. 

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  Ashish Patel

  • March 31, 2020 18:21

  Hi Wesley,

  The issue got resolved once I rebooted (via Diagnostic) the Vault 2i. The Buzz sound was gone? Do you think there is a hardware issue is with my Vault2i? 

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  Wesley P.

  • April 01, 2020 16:24

  Hello Ashish,
  
  Since the Vault requires an external amplifier, it is difficult to say if this issue lies specifically with the Vault simply off the information you have provided.

  If you notice this issue occur again, please send a support request through the BluOS app and our support crew will investigate this further for you.

  Regards,
  Wesley P.

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