What is the issue with the connectivity?!

Answered
jacob toft thomsen
  • Edited

First off, to clear out that this isn't just badmouthing your product, I can honestly say that I love the way this eco-system works... when it does...

BUT, talking about connecting a share, this is by far the worst crap that I have ever laid my hands on.

Local share doesn't work, network share doesn't work, I can't add by computer name, I can't add by ip. Even the Windows server which I am sharing the music from cannot connect to itself when using BluOs. 

Every other means that I have tried connecting to the library with has been a succes, so I am completely, 100% positively certain that this is something within the BlueSound Node that isn't working well...

Had this been a piece of plastic junk, I'd happily have thrown it in the bin and sought for another, but the few times I had this working, it was a great system. I love the functionality of the app, and the internal dac handles my .flac library perfectly well.

So, will you release a firmware update to address this issue?

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Comments

3 comments

Date Votes
  • Official comment
    Wesley P.

    Hello Jacob,

    I'm sorry to hear you have been experiencing issues with your network shares. What I would suggest is to contact our support crew directly either by emailing support@bluesound.com or by going to Help > Send Support Request through the BluOS app. A member of our support crew will gather some additional information regarding your network setup and work with you to resolve this issue as soon as possible.

    As for your concerns, we are always looking to build and improve upon the BluOS app and the connectivity of Bluesound players. There are many different network environments and Windows configurations which can interfere with this and we do our best to accommodate any environment you may put your players in.

    With that being said, please reach out to our support crew and if we do find something within your environment which could be causing these issues with sharing, we will pass this information along to our Quality Assurance team to investigate and work to resolve in a future update.

    Regards,
    Wesley P.

  • jacob toft thomsen
    • Edited

    The post has been edited, and the tone of it has been softened up. I had just rebuilt and rewired my hifi in order to have all cables hidden. It has taken me quite a while, so I was looking forward to listening to my music library - which I had actually done a couple times throughout the rebuild process, and from the same Node.

    This time there is no connection at all though. I haven't changed my share permits, everything there is as it has always been, and I have been able to connect to the server from the Node.

    I considered that it might be my wifi extensions confusing the Node, so cabled it as directly as I could to the source. No luck. I also connected the server via wifi to check whether the wired signal path had the Node confused. No luck. I put a lot of time into trying different methods to be completely certain that I had done everything that I could, and at the time of writing the post, I had built up quite the frustration.

    But the question still remains: Will there be any sort of connectivity software update through a piece of firmware?

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  • jacob toft thomsen

    This is interesting.

    I sent in a support ticket and received an answer from the crew. I read it and was a tad annoyed, since the supporter seemingly hadn't read both what I wrote and the log from the Node.

    He very politely asked me to connect to the server ip address which I wrote that I had tried, and the log also shows that I did.

    I have attached both email and a screenshot of the log to this post.

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