Artwork Stopped showing on my App

Ashish Patel

• March 25, 2020 20:41

Hello,

 

I seem to have lost all the artwork on my app (desktop and IOS), I checked via MP3Tag and the Folder.jpg is there in the folder.

I am not sure what happened as I was able to see it before. It stopped showing all of a sudden?

Any advice will be greatly appreciated.

Thanks

Ash 

0

• Official comment

  

  Wesley P.

  • March 26, 2020 15:03

  Hello Ashish,
  
  I'm sorry to hear you're experiencing issues with your metadata.

  What I would suggest is to rebuild your index to see if this resolves the issue. You can rebuild your index by going to Help > Diagnostics > Rebuild Index. The LED on your player will then display as white while it is rebuilding your index. Once the LED returns to solid blue, please check your music library to see if your artwork has returned.

  If the issue persists, please contact our support crew directly at support@bluesound.com or by going to Help > Send Support Request through the BluOS app.

  Regards,
  Wesley P.

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