Library not showing - Android controller-

Hossam Aboulyazeed

• March 28, 2020 11:10

 library not showing  from my android phone, the library exists because i can search and getting results, i installed blueos controller PC version and the library loaded fine.

i removed the app and i did install it again didn't work, used different phone didn't work as well. This issue happened after my last factory reset.

reset. Before that i had no issues.

0

• Official comment

  

  Wesley P.

  • March 30, 2020 17:14

  Hello Hossam,
  
  I'm sorry to hear you are experiencing issues with your music library. The first thing I would suggest is to perform a Reindex Music Collection from your Android phone to see if this helps.

  You can perform this reindex by going to Settings > Music Library > Reindex Music Collection. Once this option is selected, the LED on your player will turn white indicating it is currently indexing. Once the LED returns to solid blue, please try closing and reopening the app and checking your library to see if this has helped to resolve the issue.

  If the issue persists, please contact our support crew directly at support@bluesound.com for us to investigate this further for you.

  Regards,
  Wesley P.

Please sign in to leave a comment.