Rearrange tracks in queue - iOS app

Answered

Kasper B. Dall

• March 23, 2020 15:11

New user here and everything is working as expected, but. I can't seem to rearrange the tracks in the play queue. I can see the button (three horizontal stripes on the right) and every once in a while, I'll actually manage to "lift" the track, so I can move it. But 99% of the time, my finger on the button simply does nothing...

 

I'm on an iPhone 8+

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• Official comment

  

  Tony W.

  Product Support Manager

  • March 23, 2020 15:30

  HI Kasper

  Be sure to check out this Getting Started Help Centre Article; https://support.bluos.net/hc/en-us/articles/360041536933

  Here is how the Play Queue works; https://support.bluos.net/hc/en-us/articles/360035621354

  Pro-tip - in edit mode, once you grab the track with 3 lines, your thumb can cheat towards the middle of the screen and does not have to stay on the 3 lines when selecting where in the queue to let go of the track.
• 

  Kasper B. Dall

  • March 24, 2020 13:58

  Hi Tony

  I hate to sound cocky, but: I know how it's supposed to work.

  You say "once you grab", which is my whole point - I can't grab it! I can see the button fine, I just can't press it...

  I've made a small snippet of video showing the problem, as I can't embed it, here's a link to Dropbox: https://www.dropbox.com/s/vug7ty1ika4i96a/IMG_0001.MOV?dl=0

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• 

  Tony W.

  Product Support Manager

  • March 24, 2020 13:59

  Hi Kasper
  
  I have escalated your issue to our Support Crew - they will be happy to assist and will be in touch via e-mail

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  Kasper B. Dall

  • March 24, 2020 14:05

  Hi Tony

  Excellent, thanks!

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• 

  Salvatore Falcone

  • June 22, 2020 05:53
  • Edited

  When editing the queue, drag the track to the right before trying to move it up or down (you’ll get visual and aptic feedbacks). Had to figure this out by myself

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