NAD 368. Trouble with the network connection after update

Answered
Luis

I have a NAD 368 connected via ethernet (the led is always in blue). A couple of weeks ago I started the software update that popped up in my BluOS APP (iPhone). Now I can't find my device on my BluOS app (iPhone). I also tried on the desktop app too. I tried what one of your crew guys told me vía email, which is:

1. Navigate to BluOS Setup on the screen
2. Under BluOS Setup, choose BluOS Reset.
3. Select BluOS Reset "YES".
4. Wait for the player to complete "Executing BluOS Reset" procedure.

Once complete, perform a reboot of the amplifier or the player by unplugging the power cable from the back of the player. Then wait for 30 seconds before plugging back the power cable.

You can now connect the player to the network over Ethernet cable or WiFi and this should resolve your issue.to unplug my device, to reset it via physical the controls of the C368, also to reboot it. Nothing. I can't find my device on my wifi.

I already did that before, but I repeated exactly this instructions instructions again, and nothing happened. I still can't find my device on my BluOS App. Behind my NAD C368, wherere the LAN cable is conected, there's a green LED that doesn't blink anymore. It looks like the router doesn't detect the device. The thing is, if I disconect the LAN cable, the device doesn't appear on my wifi network either (and my network work perfectly fine).

I really think it's a problem with the last update, before that, everything worked fine. Now, I can't even send you a diagnosis, since my BluOS app doesn't detect any device to send a diagnosis from.

Please help me, i've been sending emails but no one answers me. 

 

 

 

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31 comments

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  • Simon

    Hello. I've the exact same issue with my nad c368 (Lost of ethernet connexion) : Behind my NAD C368, wherere the LAN cable is conected, there's a green LED that doesn't blink anymore. I tried to plug, unplug ethernet cable, reset ans then reboot bluos, upgrade bluOS with version 3.8.19, and finally upgrade the firmware... Nothing happenned. I'm exausted, please help me.

    Regards
    Simon

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