The Vault is a disaster!

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5 comments

  • Official comment
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    Wesley P.

    Hello Paul,

    I'm sorry to hear you have had such a difficult time with your Vault. I can see that your last support request was simply asking for some clarification regarding shuffling in the BluOS app. Your request before that was from 2016 and there have been quite a few changes to the Vault's firmware since that time.

    If you would like us to help you further with these issues you are experiencing with your Vault, please do not hesitate to reach out to our support crew directly either by emailing us as support@bluesound.com or by sending a support request to us through the BluOS app by going to Help > Send Support Request.

    I understand your frustration, but we are always happy to help. Please reach out to us at your earliest convenience and we will do what we can to sort out these issues you are experiencing with your Vault.

    Regards,
    Wesley P.

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  • Avatar
    Kjshugrue

    Paul,

    I'm with you, my vault has been nothing but a nightmare, I've had a CD in the vault for over a week now and you can't access the controller because the light is RED, always red, always red...

    Especially this week, my 5 CD changer is getting a lot of play. If you find something else please post, I'm sure there are a few of us that want to bury this thing in the backyard.

     

      

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  • Hi Paul

    If your LED is red, your player cannot complete a firmware update. Please unplug it for 10 seconds and then plug it back in. If problems persists, please e-mail us at support@bluesound.com and we will be happy to help troubleshoot.

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  • Avatar
    Paul Weston

    Tony,

                     that was not me who had the red light on the Vault, that was Kjshugrue (see above) who was responding to my complaint about the Vault saying they were having problems as well.

    I have submitted an email to the support group but have not heard back yet, but to be fair that was only on Friday.

    I will look forward to hearing from the Support group as maybe the unit will work better for the next owner of it.

     

    Paul

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  • Avatar
    Miles Mandelson

    Sometimes devices designed to do more than one thing well end up doing all things less well.

    I prefer the flexibility of ripping using a USB DVD drive connected to a PC (iMac in my case).  I use XLD as the ripping software which is good at finding accurate metadata and Yate for refining the metadata and album art.  This approach does involve more user involvement but is rewarded by good results.

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