Unwanted switch of source

Odd Arne

• March 20, 2020 08:58

I have a Pulse Flex unit and a NAD C368 with Bluesound MDC module and have experienced same problem with both units occasionally - suddenly it changes source from (as an example) playing from preset radio to streaming music with no action from my side.

Very annoying when watching a movie on the TV and source for the sound suddenly switches to different source making the dialog in movie disappear. In this case the NAD C368 switches to Bluesound and whatever was played there previously.

Any idea what this could be and how to fix?

0

• Official comment

  

  Wesley P.

  • March 20, 2020 14:36

  Hello Odd,
  
  I'm sorry to hear you're experiencing issues with your players. The next time this issue occurs, could you please send a diagnostic log to us through the BluOS app by going to Help > Send Support Request The log will be automatically included with your request and once we receive it, a member of our support crew will review it and see what could be causing your player to switch sources at these times.

  Regards,
  Wesley P.

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