Eathernet connection failure
When connecting to the network via Eathernet wire the app looses contact with the player. Wifi works fine but I want the wire connection.
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Official comment
Hello Tony,
I'm sorry to hear you're experiencing issues with your player's Ethernet connection. To help us investigate this further for you, can you please provide us with a diagnostic log from the effected player?The diagnostic log can be sent by going to Help > Send Support Request through the BluOS app. Upon submitting the request, your player's diagnostic log will be automatically included for us. Once we receive your log, a member of our support crew will review it and work with you to find a solution to this issue you are experiencing.
Regards,
Wesley P.Comment actions
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