Eathernet connection failure

Tony Garte

• March 17, 2020 00:19

When connecting to the network via Eathernet wire the app looses contact with the player. Wifi works fine but I want the wire connection.

-2

• Official comment

  

  Wesley P.

  • March 17, 2020 15:49

  Hello Tony,
  
  I'm sorry to hear you're experiencing issues with your player's Ethernet connection. To help us investigate this further for you, can you please provide us with a diagnostic log from the effected player?

  The diagnostic log can be sent by going to Help > Send Support Request through the BluOS app. Upon submitting the request, your player's diagnostic log will be automatically included for us. Once we receive your log, a member of our support crew will review it and work with you to find a solution to this issue you are experiencing.

  Regards,
  Wesley P.
• 

  Tony Garte

  • March 18, 2020 08:30

  Well, i figure that Eathernet works. The indicator shines green. But the app continues to look för a player without success.

  -1
• 

  Vincent C

  • May 05, 2020 10:21

  I have the same problem since I resetted my router. Now I can only use my Node2 wireless, which is horrible with all the connection dropouts. When I plug the network cable in, the Node2 stops playing.

  What am I doing wrong?

  0
• 

  Tony W.

  Product Support Manager

  • May 05, 2020 12:34

  Hi Vincent

  Check your network cable or router as something is wrong with that connection.

  0
• 

  Vincent C

  • May 05, 2020 13:14

  Hi Tony,

  I've tried other network cables, the problem still exists when the cable is plugged in. I also resetted my router several times.

  0
• 

  Tony W.

  Product Support Manager

  • May 05, 2020 13:23

  Hi Vincent
  
  As mentioned above Send a Support Request...

  0
• 

  Eric Yip

  • May 05, 2020 18:17

  Hi Tony,

   

  When i am on wireless, the device works flawlessly. but like the above post if i connect the M10 to Ethernet the BluOs can not pick up the player at all.

  0

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