Original Pulse not working

Bill Dexter

• March 14, 2020 19:54

I have an original Pulse. It has stopped working - all I get are regular (every few seconds) static bursts. I have tried to reset, unplug/wait, etc. No luck. Please advise.

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• Official comment

  

  Wesley P.

  • March 17, 2020 14:18

  Hello Dex,
  
  I'm sorry to hear you're experiencing issues with your Pulse. To have a member of our support crew investigate this further for you, please send us a diagnostic log through the BluOS app. The diagnostic log can be sent by going to Help > Send Support Request and the log will be automatically included with your request.

  Once we receive your log a member of our support crew will review it and work with you to find a solution to this issue as soon as possible.

  Regards,
  Wesley
• 

  Darren

  • October 16, 2023 18:44

  I have 3 of the original Pulse and they all are doing the exact same thing as you described.  I can see them on the network, I can adjust the volume on the unit and watch is change is the app but I get now sound other then a popping noise.  

  I took them to my NAD service center and they told me there are not allowed to work on them because they are out of warranty.  So I have spent $2,100 on bricks at this point.  I also purchased the Master series M17 and M23 as well as a power node and a couple pulse mini.  All in I a have spent over 16K on this brand and they are refusing to even look at the pulses.  They offered me a 20% reduced price to purchase a new model.  I think my only option is to move to SONOS and I think I made a big mistake not buying Sonos in the first place.  DO NOT BUY BLUESOUND THEY WILL NOT SUPPORT THEIR DEVICES.  

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  Rod Smith3

  • December 09, 2023 18:46

  Same thoughts. Very poor support and service if you have a problem. Cannot recommend this product.

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