Node 2i connectivity issue keeps loosing connection
In the last several months have had a very infrequent issue of loosing connection via wifi from my iphone 6s to node 2i
Over the last two days has become so frequent I have unhooked the 2i and put my airport express back in until this is addressed.
Listened a few hours last night and over that two hour period lost connection every 15 minutes or so. Music just drops... song on spotify is paused. Hit play song continues.... sometimes node shows as a connective device option sometimes not. When it does you can select node and just spins and show "connecting.....".
Either have to wait several minutes to try again or switch off node and start back up.
Ran the update this morning and the issue persists. Any suggestions?
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Official comment
Hello Brad,
I'm sorry to hear you have been experiencing issues with your Node 2i. I have escalated this to our support crew to investigate further for you.A member of our support crew will be reaching out to you shortly to gather some additional details and work with you to find a solution as soon as possible.
Regards,
Wesley P. -
Sent the support user log as requested in the email.
Getting this error message which may help troubleshoot. This morning just continued hitting ok. Disconnected my phone from wifi and data. Shut down spotify. Reconnected to wifi and data and opened spotify back up. Same issue. After 4 attempts it connected. The 4th attempt just let it sit with the error message on screen. After 2 minutes or so it connected and started playing.
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