Powernode and app: Audio output error

Answered

Bastiaan Preseun

• March 09, 2020 21:27

Hi there,

I have a powernode 2i and every time when I want to play music from spotify I have selected from my Android app I receive the message Audio output error and I cannot play the music. I can solve this by turning the Powernode, wait 10 seconds and then turn it back on. Only the will it play the music. This is also the case with my music in the library from an external hard drive connected to the powernode. How can this be solved? View screenshot attached.

Thank you helping me out.

0

• Official comment

  

  Wesley P.

  • March 10, 2020 15:07

  Hello Bastiaan,
  
  I'm sorry to hear you are experiencing issues with your Powernode 2i. To help us investigate this further for you, could you please send a diagnostic log from your Powernode 2i the next time this issue occurs? To send a diagnostic log, go to Help > Send Support Request in the BluOS app and the diagnostic log will be automatically included with your request.

  After we review the diagnostic log, a member of our support crew will reach out to you directly to help find a solution to this issue you are experiencing.

  Regards,
  Wesley P.

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