amazon HD indexing failures?

Simon Bailey

• March 04, 2020 16:46

On Win 10 using BluOS desktop app 3.8.0 

 

Despite updating again today I am getting multiple errors trying to play specific artists browsing albums by artist then selecting an album. Initially error was something along the lines of "Expired music that is no longer in your collection" Then (now) -

"Remote Service Error - Not found"

 

If I go via the album name BluOS finds it and plays it without erroring.

Happens repeatedly and on specific albums.

Tried logging out & back in to Amazon Music opens browser tab and shows an error there too but eventually logs in to the BluOS app.

Tried removing and then re- adding the album.

No change - its persistent. 

This is tedious and not an issue with other streaming services.

Not keen on the BluOS desktop app generally - clunky, less intuitive and more error prone than say a Spotify client.

 

 

0

• Official comment

  

  Wesley P.

  • March 04, 2020 19:34

  Hello Simon,
  
  From what you have described, this sounds like it may be an issue with Amazon's API and not the BluOS app directly. However, I have escalated this as a request to our support crew to investigate further for you.

  A member of our support crew will be reaching out to you shortly to gather some additional details and work with you to find a solution as soon as possible.

  Regards,
  Wesley P.

Please sign in to leave a comment.