Art work lost 1TB 30000 songs very disappointed

Answered

Alan Carter

• March 04, 2020 08:52

LOST POWER - ALL THE ART WORK GONE, RELOAD ART WORK **DOESNT WORK**  IT DOES.NOT.WORK. ... 

VERY DISAPPOINTED - REBOOT TWICE NOW ALL ART WORK GONE - 

 

0

• Official comment

  

  Tony W.

  Product Support Manager

  • March 04, 2020 14:31

  Hi Alan

  • Please select Help, Diagnostics, Rebuild Index - The Player LED will turn White
  • Wait until the LED returns to Blue - this will take some time - about 1 minute per 500 songs in your Library
  • Once the LED turns Blue - Kill or close the App. (If you are not sure how to do this, restart your phone/tablet)
  • Relaunch the App and select Help, Music Library, Reload Album Artwork
  • Select your Library and scroll through, the ALbum Artwork should populate as you scroll

  If the problem persists after this, please select Help, Send Support Request so we can take a closer look.

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