PULSE SOUNDBAR 2i Delay

Answered

Jos Atila

• March 02, 2020 19:27

Hi

I try to do this in my best english, very pleased with my recently purchased bluesound

soundbar, connected to my Sony TV through HDMI ARC. TV and soundbar wired connected to

internet. The problem which I encounter is a delay (sync) when watching television. Sound(voices) goes

faster then image, the problem only appear when I put on the soundbar. Help is appriciated

thanks in advance

JOS

 

0

• Official comment

  

  Wesley P.

  • March 02, 2020 19:43

  Hello Jos,
  
  From what you have described with your audio playing ahead of your video sounds as though your TV is providing a lip-syncing delay and could be overcompensating.

  What I would suggest at this time is to check the settings on your Sony TV for lip-sync delay to see if you can adjust for this timing issue.

  If you continue to experience issues after configuring your lip-sync delay, please send a diagnostic log from your Soundbar 2i by going to Help > Send Support Request through the BluOS app.

  Regards,
  Wesley P.

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