Amazon music HD missing

Answered

Christopher

• February 28, 2020 15:41

Hey there,

 

I just signed into an Amazon music HD subscription. In my BluOs App (Windwos or Android) the Amazon Music interface is visivble and useable, but I cannot see if the music is in high quality or just mp3. 
It looks just like the Amazon music App without the HD component. 

Furthermore in the Amazon Music App (Android) I can find some music in HD quality which I cannot find using the BluOs App with the Amazon Music interface.

Iam not sure if that ist anything you can solve or it is Amazons problem.

 

Kind regards,

 

Christopher

0

• Official comment

  

  Wesley P.

  • February 28, 2020 16:01

  Hello Christopher,
  
  The third-party API which Amazon provides for BluOS integration is quite limited at this time. As a result, Amazon Music will automatically play the highest available quality of the song you select but unfortunately will not give any indication of the quality of the stream while navigating through Amazon's library.

  Once a song has been selected, you will see an indicator in the BluOS app to show if the song currently streaming is CD quality or High Resolution. I will attach an article below to better explain the indicator I am referring to.

  https://support.bluos.net/hc/en-us/articles/360000063928

  Although this limitation is with Amazon's API, our Quality Assurance team is continuing to work with Amazon directly to provide more robust integration in the future.

  Regards,
  Wesley P.

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