New BlueOs 3.8.0 desktop for windows controller problems.

Answered

Ramon J

• March 04, 2020 16:47
• Edited

Good morning friends,

I try to install the new software 3.8.0 and I get the following error:  (translated) "Windows does not have access to the specified device, path or file. You may not have the appropriate permissions to access the item." At the same time, an AVG antivirus warning comes out.

I have uninstalled the previous version and the error persists installing new version.

I reinstalled old version 3.6.1 without problems.

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• Official comment

  

  Wesley P.

  • March 04, 2020 19:42

  Hello Ramon,
  
  I have tested here in our office and have had no issue installing the new 3.8.0 version of the BluOS desktop app. With that being said, it is most likely that this issue is due to configurations either with your antivirus or with permissions on your computer. What I could suggest is to try running the BluOS 3.8.0 installer as an administrator to see if this helps.

  If you continue to experience issues, try turning off your antivirus temporarily to see if this helps and if the issue persists, you may want to reach out to Mircosoft for further assistance.

  Regards,
  Wesley P.
• 

  Ramon J

  • March 05, 2020 17:42

  Solved as administrator. Thank you

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