Impossible to connect to mobile WiFi

Satoshi Ozawa

• February 13, 2020 06:35

One customer has inquired that it cannot connect to mobile WiFi.

I interacted with the customer several times, but couldn't resolve it.

I've asked to try a factory reset several times, but things haven't changed.

 

Here is the information.

 

Mobile Router: 504HW

https://www.ymobile.jp/lineup/504hw/

transmission system: Advanced Mode=AXGP （Is this a problem?)

authentic method:　 WPA2-PSK

 

Condition:

When trying to add a player, "An unexpected error has occurred. Please try again."

In short, it timed out during connection.

 

Asked about LED status and recommended manual setting, but it did not help.

 

Please let me know how to find a solution.

 

Thanks and kind regards,

 

Satoshi Ozawa

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• Official comment

  

  Wesley P.

  • February 13, 2020 19:23

  Hello Satoshi,

  I'm sorry to hear your customer is experiencing issues with their player. I have escalated this issue to our support crew for further investigation.

  A member of our support crew will be reaching out to you shortly to gather some additional information and work with you to find a solution.

  Regards,
  Wesley P.
• 

  Roman Danilchenko

  • March 08, 2020 09:46

  I have the same problem with my powernod 2i and KEENETIC_ULTRA router. My Bluos app on my samsung S7 can't connect. I did reset powernod, reinstall android app. Still can't connect. What I need to do? eyedocrd@gmail.com 

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